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A clear overview of which data Explore Egypt processes and why.
We handle personal data sparingly, for specific purposes, and transparently. This statement describes the processing on our website and in your travel inquiry.
Explore Egypt is responsible for the processing described in this statement. The current business contact and address details can be found on the contact page and in the footer of this website. Data protection enquiries can be submitted using these contact details.
Which information is processed depends on how you contact us and which travel service you inquire about or book.
Contact and identity data, for example name, email address, telephone number, and preferred communication channel.
Travel information, for example travel dates, number of participants and ages, desired destinations, interests, budget range, accommodation and mobility preferences.
Booking and payment information, insofar as it is needed for the offer, contract execution, billing or refund.
Communication contents from emails, WhatsApp messages and other contact channels you choose.
Technical access data that the hosting provider may process for security and operation, for example IP address, timestamp, page visited, browser and operating system.
The public inquiry forms on this website do not store your entries in the website database. Your information is assembled into a message in your browser. Only when you confirm the action does WhatsApp open, and further processing is carried out by WhatsApp/Meta under their own terms.
Use WhatsApp only if you agree to this transmission. Alternatively, you can use the other contact options listed on our contact page.
Answer enquiries and compile an appropriate itinerary or service.
Coordinate availability, prices, accommodations, transport and services with you and the necessary service providers.
Confirm bookings, process payments and provide contractual services.
Fulfil legal, tax and accounting obligations.
Prevent abuse and ensure the stability and security of the website.
Improve our offers and processes based on aggregated, preferably non-personal insights.
We process personal data to the extent necessary for pre-contractual measures at your request, execution of a contract, fulfilment of legal obligations, or legitimate operational and security interests. Where consent is required, it can be revoked at any time with future effect.
Depending on your place of residence and the scope of application, in particular Egyptian Data Protection Law No. 151 of 2020 with its implementing provisions, as well as the European Union's General Data Protection Regulation, may be applicable.
Data is only disclosed if this is necessary for your inquiry or booking, a legal obligation exists, or you have consented.
Hotels, ships, transport companies, guides, airlines and other service providers for the chosen trip.
Payment, accounting and communication service providers insofar as they are needed for the respective process.
Hosting, database and technical service providers that support the secure operation of the website.
Authorities or other bodies when a legally binding obligation exists.
A trip to Egypt and the use of international communication, hosting or payment services may require processing outside your country of residence. Different data protection standards may apply. Where necessary, we use appropriate contractual or legal safeguards and limit transfers to the necessary extent.
The public website currently does not use advertising or profiling cookies. Necessary technical functions and server logs may nevertheless be used for the security and delivery of the website.
Links to WhatsApp, social networks or other external websites do not automatically transmit form data. If you open such a link, the respective provider processes technical and, where applicable, account-related data according to its own privacy policy.
We retain personal data only as long as it is needed for the respective purpose. Afterwards it is deleted or anonymized, unless legal retention periods, outstanding claims or security reasons require longer storage.
Non-binding enquiries are reviewed and deleted if no further communication or booking results and no retention obligation exists.
Booking, payment and invoicing documents are retained according to the applicable statutory periods.
Technical logs are generally stored only as long as they are required for operation, error analysis and security.
Where the statutory requirements are met, you may contact us and assert the following rights:
Access to information about the processing of your personal data.
Correction of inaccurate data or completion of incomplete data.
Deletion or restriction of processing.
Objection to certain processing activities, in particular direct marketing.
Data portability, insofar as this right applies.
Withdrawal of consent for the future.
Complaint to a competent data protection supervisory authority.
To process a request, we may require additional information if this is necessary to securely identify you and protect your data.
We use appropriate technical and organizational measures to protect data from loss, unauthorized access, alteration or disclosure. However, no online service can guarantee absolute security. Therefore do not transmit unnecessary sensitive information via unsecured communication channels.
We update this privacy statement when our services, providers used or legal requirements change. The current version and its update date will be published on this page.
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